Privacy Policy

Last Updated: June 16, 2025

Effective Date: June 16, 2025

Introduction

The Orlando Roofing (“we,” “us,” or “our”) operates the website theorlandoroofing.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our Site or contact us for roofing services in Orlando, Florida, and surrounding areas.

By using this Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

Information We Collect

Information You Provide Directly

When you contact us through our website, call us, or submit a form, we may collect:

  • Your full name
  • Phone number
  • Email address
  • Home or property address
  • Description of your roofing project or service need
  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit on our Site
  • Time and date of your visit
  • Time spent on each page
  • Referring website address
  • Geographic location (city/state level)

Information From Phone Calls

If you call us through a phone number displayed on our Site, please be aware that calls may be tracked, recorded, or routed through third-party call tracking services for quality assurance and business purposes. By calling a number on our Site, you consent to this tracking.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries about roofing services
  • Provide you with roofing repair, replacement, inspection, or cleaning services
  • Contact you with estimates, quotes, or follow-up information
  • Connect you with licensed roofing contractors in your area
  • Improve our website and user experience
  • Analyze website traffic and usage patterns
  • Comply with legal obligations
  • Prevent fraud and ensure website security
  • Send you service-related communications

Call Tracking and Third-Party Lead Networks

Important Notice Regarding Phone Calls:

Our Site uses call tracking technology. Phone numbers displayed on this website may be tracked by third-party platforms including but not limited to eLocal, Marketcall, and similar pay-per-call networks. When you call a number on our Site:

  • Your call may be routed through a third-party call tracking system
  • Call duration, time, and geographic origin may be recorded
  • Your call may be connected to a licensed roofing contractor in your area
  • The receiving contractor may record the call for quality purposes

By calling any phone number displayed on this website, you acknowledge and consent to this call routing and tracking process.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies — Required for the Site to function properly. These cannot be disabled.

Analytics Cookies — Help us understand how visitors interact with our Site. We use Google Analytics to collect anonymous usage data.

Marketing Cookies — Used to track visitors across websites for advertising purposes. We may use Google Ads remarketing and similar services.

How to Control Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored
  • Delete cookies individually or all at once
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies

Please note that disabling cookies may affect the functionality of our Site. For more information about managing cookies, visit allaboutcookies.org.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about your use of our Site using cookies and similar technologies. This information is used to compile reports and help us improve our Site.

Google Analytics may collect:

  • Pages visited and time spent
  • Geographic location (country, state, city)
  • Device type and browser
  • Traffic source (how you found our Site)

Google does not associate your IP address with any other data held by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

For more information on Google’s privacy practices, visit google.com/policies/privacy.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers — We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are contractually obligated to keep your information confidential.

With Roofing Contractors — When you request roofing services, your contact information and project details may be shared with licensed roofing contractors in the Orlando FL area who can fulfill your service request.

With Call Network Partners — Phone calls made to numbers on our Site may be connected to and shared with third-party pay-per-call network partners for the purpose of connecting you with roofing service providers.

For Legal Compliance — We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers — If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Typically:

  • Contact form submissions are retained for up to 2 years
  • Call records are retained for up to 1 year
  • Website analytics data is retained per Google Analytics default settings (26 months)

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to Access — You may request a copy of the personal information we hold about you.

Right to Correction — You may request that we correct inaccurate or incomplete information.

Right to Deletion — You may request that we delete your personal information, subject to certain legal exceptions.

Right to Opt Out — You may opt out of marketing communications at any time by contacting us directly.

Do Not Call — If you do not wish to be contacted by phone, please inform us when you make contact, and we will add you to our internal do-not-call list.

To exercise any of these rights, contact us using the information in the Contact section below.

California Residents — CCPA Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information
  • The right to non-discrimination for exercising your CCPA rights

We do not sell personal information as defined under the CCPA. To submit a CCPA request, contact us at the information below. We will respond within 45 days.

Florida Residents

As a Florida-based business serving Orlando and Central Florida homeowners, we comply with applicable Florida state privacy laws. Florida residents may contact us directly with any privacy-related questions or requests.

Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

Third-Party Links

Our Site may contain links to third-party websites such as contractor directories, review platforms, or industry resources. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Security of Your Information

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • SSL encryption (HTTPS) on all pages of our Site
  • Secure storage of contact form submissions
  • Limited employee access to personal data
  • Regular security reviews

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Orlando Roofing
Orlando, Florida
Serving: Orlando, Winter Park, Kissimmee, Sanford, Lake Nona, Apopka, Oviedo, Winter Garden, Altamonte Springs, and surrounding Central Florida areas

Website: theorlandoroofing.com
Phone: (407) 574-0157
Email: contact@theorlandoroofing.com
Service Area: Downtown Orlando, S Orange Ave, Lake Nona, College Park, Baldwin Park, Dr. Phillips, Winter Park Pines, MetroWest, Windermere, Conway, S Parramore Ave, Thornton Park, Hunters Creek,  Williamsburg,  South Eola, Audubon Park, Northeast Orlando, Azalea Park, Orlando, Florida

This Privacy Policy was last reviewed and updated on June 16, 2025.